DELIVERY TERMS
CONDITIONING
All 75 cl bottles are packaged in cartons of 6 bottles. The total number of 75 cl bottles ordered must be in multiples of 6. Mix-and-match is possible.
All 50 cl bottles are packaged in cartons of 6 bottles. The total number of 50 cl bottles ordered must be in multiples of 6. Mix-and-match is possible.
All 28 cl bottles (Picholette) are packaged in cartons of 15 bottles. The total number of 28 cl bottles ordered must be in multiples of 15. Mix-and-match is possible.
DELIVERY
No delivery costs are charged for orders for Switzerland of a value of CHF 400.- or above, or in the case of Geneva of a value of CHF 115.- or above. Orders below these amounts shall incur a delivery charge of
CHF 25.-. Deliveries are made to the delivery address stated by the customer. Cave & Domaine Les Perrières SA reserves the right to charge additional transport costs effective in case of failed first-time delivery. In the event of temporary unavailability of an article or a pre-order, Cave & Domaine Les Perrières SA may be prompted to deliver an order in several instalments. In such an event, Cave & Domaine Les Perrières SA undertakes to make only one delivery charge. In case of deliveries abroad, you are kindly requested to contact us for the terms and conditions of export sales. Shipping is performed from Monday to Friday inclusively (except for national holidays). We undertake to guarantee that all orders are shipped within five working days following the order, subject to stock availability. Cave & Domaine Les Perrières SA shall not be held liable for any delays in deliveries owing to transport difficulties. In the event of a late delivery, no costs, damages or interest will be paid.
WARRANTY
Goods forming the subject matter of a complaint must not have been used under any circumstances. All costs incurred as a result of failure to comply with this condition are for the customer’s expense. Any defective product that has been received or used is deemed to have been accepted. In the event of any claims sent within the prescribed timeframe regarding a product whose defect is attributable to Cave & Domaine Les Perrières SA, this latter shall replace the item in question free of charge and as soon as possible. Any other requests for compensation or civil claim are excluded. Cave & Domaine Les Perrières SA shall not be held liable for the choice of the products delivered, nor for the consequences of their use, nor for those of the use of defective products. With regard to replaced products, Cave & Domaine Les Perrières SA offers the same warranty as for the initial product. Cave & Domaine Les Perrières SA shall not be held liable should the conditions of use or handling fail to comply with the rules governing misuse, failure to follow instructions, poor storage or similar circumstances. No other claims from the customer shall be taken into consideration, including, in particular, claims for compensation owing to damage not directly connected with the delivery per se.
RETURNS
On receipt of the product ordered, the buyer shall check for product compliance. Any anomalies regarding the delivery (missing or broken products, damaged parcels, etc..) shall be notified by the buyer to the carrier/delivery company at the time of the delivery of the package and shall necessarily be notified the day of the delivery or at very latest the first working day following receipt, to Cave & Domaine Les Perrières SA, in an e-mail sent to info@lesperrieres.ch or by telephone on
+41(0)22 753 90 00. Failure to make a reservation within the prescribed timeframe shall mean that the customer takes responsibility for any damage to the goods. By signing the delivery form, the customer acknowledges the safe delivery of the order. In the case of returns due to an erroneous delivery, or a defective product, an application for return is mandatory. All applications for return should be sent by e-mail to info@lesperrieres.ch, or by completing the contact form. Returns are only accepted in their original boxes. Special orders may not be returned.
PACKAGING
The products you order are delivered in their original boxes or crates with the exception of special boxes or presentation cases. No returns of empty bottles.
APPLICABLE LAW AND PLACE OF JURISDICTION
These general terms and conditions of sale are subject to Swiss law. Any disputes arising from sales concluded under these terms and conditions of sale shall be referred to the sole competence of the courts of the canton of Geneva, subject to an appeal at the Federal Court.
AMENDMENTS AND ADDITIONS
Cave & Domaine Les Perrières SA expressly reserves the right at all times to adapt these general terms and conditions of sale to circumstances and to ensure their immediate application. In particular, Cave & Domaine Les Perrières SA undertakes to immediately incorporate the amendments or additions of direct debit card services.
